A furious day at Michael’s on Friday. Not me furious, as in my grumpy post about Restaurant Overstaffing, but furious business.
It’s funny that ideas and thoughts are just out there in the air . . . Have you ever had what you thought was a great idea for a movie or TV show, or a simple great invention, or just a new feature for an existing product – only to find out days or weeks later that exact thing in the marketplace? You thought of it on your own, yet obviously the parties bringing this idea out had been working on it well before you came up with the concept.
For some reason, after my post complaining about the overstaffing at lunch vs. dinner at Michael’s (which I concluded by saying I was ‘this close’ to having a sit-down with management on the subject), the next three days bore out exactly the result I was hoping for. And of course I never had the chance to talk to management about my objections.
Each day, management ran the floor with a small staff, forgoing the on-call server. Each day, we had relatively solid business – nothing enough to crash the system, but enough so we all felt busy enough – and the servers on the floor got another 30% more covers than has been usual. Instead of $40-60 days, we had $75-90 days. I was lucky each day, as I got some prime tables. I made $150, $155, and $194.
The last of these days, Friday, though, was a crusher. I had 29 covers, most of them in one seating (tables of 5, 8, 4, and 4). If you recall the last post, us lunch servers had been averaging 9 a shift. But it ended up proving my point magnificently . . . as if management really knew my exact ‘point.’
It was like a Christmas rush day. There were three of us on the floor, and we were all taxed about as far as we could go. We got some life-saving help from available management in running food or at least expediting it. We were totally selfless for each other regarding food-running. I was nowhere to be seen for entrée-delivery of several of my tables. Likewise, after checking back, I returned to several tables to find them cleared and crumbed. I did the same kinds of things for the other two waiters whenever I had an extra moment or hand – including refilling waters and drinks.
And we all got out of it with no more than the normal hiccups, and zero major situations.
Here’s where it proved my point: This was a blockbuster day for three servers to handle, but we did it. In other words, we ran into the absolute outside expectations for customer traffic and we still got through just fine.
I don’t warrant going with three waiters in a situation where you know business is going to be like that. It was hard on everybody, and things could have gone wrong. In that case where management has a pretty damn good idea, then bring on another waiter. But as I said, we saw the enemy, and we still beat him.
Meantime, I hope they’ve learned something here. Unless there are a tremendous number of reservations on the books, just let us go with what we have. There is excess production capacity here.
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I haven’t written much about Carney’s here lately. A couple of things:
After our amazing hot streak from January through part of April, things have cooled off. Some weekends have been $120, $150 (Fri-Sat). Some have been $120, $185). But we haven’t been hitting $200+ each day like we were. (For those of you in other parts of the country, things are different where I live in California. I’ve discussed it before. Rent for a 2-bedroom apartment is about $1800 a month. A small 2-bedroom 1-bath house would be $2200. Mortgage on same house, even at today’s prices and interest rates and with 20% down payment would be $2900 a month. My own mortgage is almost $4000 a month.)
Ciera is always having the best time and the worst time. She’s flying to Vegas with a new boyfriend for two days, and she’s making a deal with her landlord to pay her rent weekly so she won’t get evicted.
She really hit a bad deal a couple weeks ago. Her cousin, who was like a sister to her when she lived back in Chicago, was part of a murder/suicide tragedy. The cousin had even been out for a week’s visit with Ciera only a couple of months earlier. The estranged husband killed her with a knife and then shot himself when he returned to his own home.
Of course, Carney tried to spin it as her own tragedy: ‘We have to cover her shifts so she can go back for the funeral. We just don’t know what we’re going to do . . .’
Ciera self-medicates religiously (actually, more than religiously) with pot-smoking and drinking. She usually portrays her travails in a kind of humorous, ‘what else can happen?’ manner. And it’s usually true. Hell, late rent, boyfriend-juggling, car trouble are part of living. And she understands she reaps what she sows, so most of the time she’s not bitter. She’s the kind of person who can have the most vile, screaming phone argument with a boyfriend, then hang up and start cheerfully making jokes about it.
But this. Her real vulnerability is pain and suffering. She always has between 3-7 dogs – all of them rescue animals. Kind of like her boyfriends, but I digress . . .
She has been understandably torn apart with this family disaster. Very sad. She went back for five days to grieve with her family and attend the funeral/wake. Because it involved a few shift-switches, Carney called it ‘her vacation.’
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Finally, I would be remiss if I didn’t tip-off (pun intended) everyone to what I hope is the final game of the Los Angeles Lakers 2008-09 season today. Game Five, the Lakers lead the series 3-1 and can finish off the Orlando Magic today at 5 p.m. Pacific Time. If you don’t care, please root for the Lakers just because I’m asking you to.
Can’t wait till about 6:15 p.m., when I’ll fire up the Tivo (having buffered an hour or so of recorded game), shake up a New Amsterdam gin Martini, and watch it unfold.